Legal
Complaints and Grievance
We would rather hear about a problem than not. This page explains how to raise one.
Effective from 1 August 2026
How to raise a complaint
Email hello@outsourcebar.in with the subject 'Complaint', including your name, organisation, contact details and a description of the issue.
What happens next
- We acknowledge receipt and record the complaint
- A responsible person reviews the matter and may request further information
- We respond with our findings and any action proposed
- If you remain dissatisfied, you may ask for the matter to be reviewed at a senior level
Grievances raised by personnel
Personnel may raise a grievance confidentially through the same address, marked for the attention of management.