By Outsourcebar Editorial Team · Reviewed 1 August 2026 · 5 min read
Shared support suits predictable, documented tasks
Where work is well documented and does not depend on deep product knowledge, a shared pool provides capacity without paying for idle time.
Dedicated resources suit context-heavy work
When accuracy depends on knowing your customers, systems and history, a named person builds that context and keeps it.
Continuity planning matters in both models
Whichever model you choose, documented procedures and a briefed cover arrangement should exist before the first day of live delivery.